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Overview
Join GR8 Tech as a Middle Account Manager in the Payments Team, where you'll transform clients into long-term partners and optimize their ROI through effective account management. GR8 _TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real.
Client Success & ROI Optimization
- •Develop existing and new accounts into mutually beneficial partnerships by aligning GR8_TECH products with their specific business goals.
- •Analyze performance data and statistics to provide actionable insights that optimize client ROI.
- •Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.
Onboarding & Technical Alignment
- •Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem.
- •Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally.
- •Manage all commercial and operational issues promptly to prevent friction in service delivery.
Product Advocacy & Feedback Loop
- •Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap.
- •Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement.
- •Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.
Conditions
- •Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
- •Paid maternity/paternity leave + monthly childcare allowance.
- •20+ vacation days, unlimited sick leave, emergency time off.
- •Remote-first + tech support + coworking compensation.
- •Team events (online/offline/offsite).
- •Learning culture with internal courses + growth programs.
Must-have
- •2 years+ Experience in the iGaming industry within a customer-facing or account management role.
- •Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations).
- •B2 English level with the ability to explain technical concepts to non-technical stakeholders.
- •A "mid-level" autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers.
- •A natural ability to prioritize competing tasks and apply critical thinking to operational "firefights."
- •Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar).
Nice-to-have
- •Basic technical understanding of web services and the software development life cycle (SDLC).
- •Experience with Figma or Miro for collaborative planning and workflow visualization.
- •Prior experience specifically within iGaming payments or fintech.