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Overview
Join GR8 Tech as a Middle Technical Support Specialist to provide first-line technical support for clients in the iGaming industry. Work remotely and enjoy a culture of trust and growth. GR8 _TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real.
What you’ll drive
- •Incident handling and troubleshooting
- •Reproducing, analyzing, and resolving technical issues or escalating when necessary.
- •Creating and managing incident tickets, ensuring SLA compliance.
- •Collaboration and communication
- •Working with internal teams (DevOps, QA, Product) to resolve problems.
- •Acting as the first line of technical defense for clients with clear, professional communication.
- •Monitoring and escalation
- •Monitoring product stability and notifying relevant teams during urgent incidents.
- •Escalating unresolved or blocked issues according to internal procedures.
Why you’ll love working here
- •Benefits
- •Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
- •Work-life & support
- •Paid maternity/paternity leave + monthly childcare allowance.
- •20+ vacation days, unlimited sick leave, emergency time off.
- •Remote-first + tech support + coworking compensation.
- •Team events (online/offline/offsite).
- •Learning culture with internal courses + growth programs.
Our culture & core values
- •GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
- •FUELLED BY TRUST : we’re open, honest, and have each other’s backs.
- •OWN YOUR GAME : we take initiative and own what we do.
- •ACCELER8 : we move fast, focus smart, and keep it simple.
- •CHALLENGE ACCEPTED : we grow through challenges and stay curious.
- •BULLETPROOF : we’re resilient, ready, and always have a plan.
What makes you a GR8 fit
- •1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.
- •English B2+ and fluency in Russian or Ukrainian.
- •Full readiness to work in a shift-based schedule, including regular night shifts.
- •Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).
- •Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.
- •Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.
- •Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.