Partner Solutions Lead
Coins.ph
AI Summary
The vacancy is well-structured with clear responsibilities and salary, but lacks tech stack details and company links.
Description
Join Coins.ph as a Partner Solutions Lead to spearhead operations, manage partner onboarding, and ensure client satisfaction in a leading crypto brand.
Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users.
Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
## What you'll do
- •Support and spearhead the operations side of onboarding KYB accounts.
- •Take full ownership of the KYB onboarding process.
- •Develop and maintain SOPs, conducting regular sessions with associates.
- •Oversee Partner Support and Onboarding sub-teams.
- •Lead account management associates in building trusted relationships.
- •Manage the partner support team.
- •Build frameworks and policies for successful onboarding.
- •Establish and maintain key metrics of success.
- •Monitor partner activity to prevent disengagement.
- •Ensure compliance with regulatory standards.
- •Perform ad hoc tasks as necessary.
## Conditions
- •Meaningful collaborations with cross-functional teams.
- •Opportunities for career advancement in a fast-growing organization.
- •A culture that welcomes new ideas backed by data.
- •AI tools to support parts of the hiring process.
Requirements
- •Bachelor's degree in Management, Finance, Business, or equivalent.
- •At least 3 years of experience in customer service, account management, or partner operations.
- •Proven experience in KYB onboarding and partner account management.
- •Strong planning, analytical, and problem-solving skills.
- •Self-motivated and highly focused.
- •Highly trustworthy, organized, and detail-oriented.
- •Flexible and able to adapt to a fast-paced environment.
- •Strong communication skills in English and Filipino.