Partnership Support Specialist
9.0/10
Figure
$50,000 – $55,000 USD
Remote
mid
about 2 months ago
fintechsalesSalesforce
AI Summary
The vacancy is well-structured with clear responsibilities and compensation, but could improve on detailing tech stack and providing company links.
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Description
What you'll do
- •Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation.
- •Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams.
- •Monitor partner pipelines and identify stalled or incomplete applications.
- •Proactively follow up to recover deals and help move applications toward funding.
- •Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities.
- •Pull reports, review performance data, and assist in preparing outreach strategies.
- •Ensure Salesforce notes, partner records, and activity logs are clean and up to date.
- •Support objection handling by providing timely follow-ups and accurate product guidance.
- •Escalate operational or compliance-related issues quickly to appropriate internal teams.
- •Help standardize onboarding and lifecycle support processes to improve efficiency and scalability.
Conditions
- •Compensation Range: $50,000 - $55,000/yr
- •Variable: $25,000
- •On-target earnings: $75,000 - $80,000/yr
- •Company equity in the form of RSUs
- •Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- •Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- •Employer-funded life and disability insurance coverage
- •11 Observed Holidays & PTO plan
- •Up to 12 weeks paid family leave
- •Continuing education reimbursement
Requirements
- •2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role.
- •Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred.
- •Strong written and verbal communication skills.
- •Comfortable using Salesforce or similar CRM systems.
- •Highly organized with strong attention to detail.
- •Ability to analyze performance data and translate insights into actionable next steps.
- •Comfortable managing multiple partners and priorities simultaneously.
- •Process-driven and proactive in identifying and resolving issues.
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