Partnership Support Specialist

Join Figure as a Partnership Support Specialist to support partner development and channel sales teams in a fast-paced fintech environment.

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain.

We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets.

## What you'll do

• •Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation.
• •Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams.
• •Monitor partner pipelines and identify stalled or incomplete applications.
• •Proactively follow up to recover deals and help move applications toward funding.
• •Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities.
• •Pull reports, review performance data, and assist in preparing outreach strategies.
• •Ensure Salesforce notes, partner records, and activity logs are clean and up to date.
• •Support objection handling by providing timely follow-ups and accurate product guidance.
• •Escalate operational or compliance-related issues quickly to appropriate internal teams.
• •Help standardize onboarding and lifecycle support processes to improve efficiency and scalability.

## Conditions

• •Compensation Range: $50,000 - $55,000/yr
• •Variable: $25,000
• •On-target earnings: $75,000 - $80,000/yr
• •Company equity in the form of RSUs
• •Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• •Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• •Employer-funded life and disability insurance coverage
• •11 Observed Holidays & PTO plan
• •Up to 12 weeks paid family leave
• •Continuing education reimbursement

• •2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role.
• •Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred.
• •Strong written and verbal communication skills.
• •Comfortable using Salesforce or similar CRM systems.
• •Highly organized with strong attention to detail.
• •Ability to analyze performance data and translate insights into actionable next steps.
• •Comfortable managing multiple partners and priorities simultaneously.
• •Process-driven and proactive in identifying and resolving issues.