Payment Partner Lead

Join Airbnb as a Payment Partner Lead in Bangalore, where you'll support payment compliance performance and manage operations for a diverse team, ensuring a safe online payment ecosystem. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. About Airbnb Capability Center: Airbnb Capability Centre was set up in 2017 in Gurgaon. We provide specialized operational services which enable Airbnb's business and functions across the world. These include Finance Technology, Finance Shared Services, Analytics, Engineering, amongst other verticals. Our offices are home to multi-skilled teams with an insightful and deep understanding of our business and community. We're hospitable, fun and we welcome all with open arms.

• •Effectively manage and oversee day-to-day operations for queue management, staffing needs and scheduling.
• •Maintain subject matter expertise and handle escalated and/or urgent cases or issues when necessary.
• •Track Core Operations metrics.
• •Advise on best practices; coach, mentor, and develop a partner team through leaders/trainers on the partner side.
• •Be approachable in your leadership by creating an open environment.
• •Visualize and facilitate long-term initiatives and new strategies, best practices, or processes to improve Core Operations metrics.
• •Hold self accountable for individual or team goals specific to the function.
• •Identify, recommend, and implement tool, system, process, or policy changes to improve team performance.
• •Delegate and prioritize effectively to ensure that individual or team time is focused on high-impact needs.
• •Ability to quickly define a problem or challenge, evaluate potential solutions and execute an effective decision.
• •Lead procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager.
• •Accurately identify and escalate compliance risks and opportunities to the Payments Management.
• •Lead projects to simplify relatively complex operational problems within diverse cross-functional groups.
• •Respond to real time queries on the channel.
• •Be the ambassador of Airbnb Culture and Values.

• •Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
• •The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future.
• •This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.
• •India Annual Pay Range ₹1,370,000 — ₹1,950,000 INR.

• •Bachelor’s Degree or Technical Equivalent.
• •Risk operations experience in fraud prevention, risk mitigation, chargebacks, dispute management and pre-arbitration.
• •8+ years of overall experience with some experience in managing teams.
• •3+ years of hands-on experience in fraud prevention, risk mitigation, chargebacks, dispute management and pre-arbitration.
• •Strong systems thinker.
• •Superior communication skills both written and verbal.
• •Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually.
• •Strong ability to think clearly and rationally in order to understand logical connections between various data points.
• •Strong problem-solving skills with an emphasis in adaptability and resilience.
• •Ability to clearly articulate compliance requirements to a non-compliance audience.
• •Ability to work closely and build trust with management, your team and other teams.
• •Exceptional organization and process management ability.
• •High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving.
• •Ability and desire to work in a fast-paced environment.
• •Familiarity with SQL and data querying skills is a huge preference!