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Overview
We are looking for a PC Operator (L2) to join our team, assisting with user inquiries and providing second-line technical support.
Responsibilities
- •Work with inquiries at the second line of technical support.
- •Process incoming chats at the second level of technical support and coordinate interaction with the first line.
- •Regular communication with partners from Russia and other countries.
Conditions
- •Fully remote work format.
- •Salary: 750 USD during the probation period, then 880 USD.
- •Shift schedule: 2 day shifts (12 hours each) → 2 days off → 2 day shifts → 2 days off → 2 night shifts → 2 days off → 2 night shifts → 2 days off.
- •Probation period - 3 months.
Requirements
- •English language: at least B1 level for interaction with foreign partners.
- •Experience in technical support is an advantage.
- •Confident PC skills and proficiency in MS Office.
- •Excellent communication skills and ability to build effective interactions with clients and partners.
- •Attention to detail, stress resistance, and ability to work with large volumes of information.
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