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The vacancy is well-structured with clear expectations and a strong company profile, though some details could be improved.
AI quality score8.6 / 10
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Overview
Join Bitso as a Platform Engineer focusing on Site Reliability Engineering to enhance incident management and automation in a leading crypto platform. With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.
What you'll do
- •Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain comms cadence, and drive to resolution
- •Build automation that drives the Sev1/Sev2 postmortem workflow — from scheduling and facilitation reminders to action-item assignment, ownership tracking, and due-date enforcement
- •Leverage AI to identify patterns across incidents and propose systemic fixes: runbook improvements, alert tuning, platform hardening, and process changes
- •Build and extend internal automation and tooling, including AI-assisted incident response workflows, to reduce manual toil and accelerate detection and resolution
- •Contribute to and improve the observability ecosystem — dashboards, alert configurations, and early-warning signals across Bitso’s platform
- •Participate in change and maintenance management processes, applying risk management to reduce deployment-related incidents
- •Collaborate with engineering squads across the company to surface platform risks and drive preventive actions
- •Keep incident tooling, runbooks, and severity criteria accurate, current, and useful for the broader engineering org
Conditions
- •Me Time program, including unlimited paid time off.
- •Remote-first work environment.
- •Employee Stock Option program.
- •Zero trading fees through our Bitso Alpha app.
- •Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- •Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
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