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Overview
Join Entain as a Platform Support Analyst to support and improve our core platform in a cloud-based AWS environment. Work closely with engineering and product teams to ensure system stability and performance. This role is for Angstrom Sports, a proprietary sports pricing and product provider, building intricate, simulation driven pricing and risk systems to support the success of key sports brands across the Entain group. Founded in 2018 and having established itself as a pioneer in player-level, play-by-play simulations and forecasting, Angstrom was acquired by Entain in 2023. Today, we operate as a semi-autonomous division, responsible for delivering the group’s most advanced pricing and risk capabilities with a focus on the US market. We’re committed to building the next generation of sports betting products — sports-first, recreationally-focused, and designed to make betting more engaging, more intelligent, and more fun. We’re proud to be a high-performing, low-ego team where brilliant people work and people work to become brilliant. While we’re ambitious and delivery-driven, we take real pride in how we operate and the health of our independent culture, underpinned by trust and mutual respect.
What you'll do
- •Investigate, resolve, and proactively prevent platform issues, with a strong focus on continuous improvement of systems and operational processes.
- •Provide day-to-day technical support to internal stakeholders, ensuring services and deliverables are met effectively.
- •Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
- •Regularly review, maintain, and improve operational documentation, processes, and procedures.
- •Support the testing, reporting, and implementation of fixes, including running scripts and validating solutions.
- •Develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability.
- •Provide general operational and administrative support to the infrastructure and platform teams as required.
Conditions
- •Generous bonus scheme
- •Hybrid working
- •Private medical insurance
- •Pension Scheme - matched to 6%
- •Ability to buy and sell holiday
- •Free subscription to wellbeing app Unmind
- •Entain & Enhance days
- •Sharesave Scheme
- •Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.