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AI quality score4.4 / 10
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Overview
Join Hopper as a Principal Product Manager for Conversational AI, leading the roadmap for customer chat and voice agents in a global travel platform. Hopper is a global travel platform with an AI agent to support travelers.
What you'll do
- •Own the roadmap for the client conversational agent for chat and voice scenarios;
- •Design dialogues, interfaces, and escalation rules for partner products;
- •Work with enterprise partners on discovery, requirements, and solutions for launch;
- •Define quality metrics: resolution rate, containment, CSAT, and escalation quality.
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