Process Risk and Compliance Operations Manager

Join Airbnb as a Process Risk and Compliance Operations Manager to lead risk frameworks and governance in Community Support, ensuring effective risk management and AI oversight. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

• •Design and own the CS Risk Appetite Framework.
• •Own and evolve the CS Risk Registry.
• •Develop and stress-test risk assessment standards.
• •Establish ongoing governance cadences.

• •Collaborate closely with the Insider Threat Investigations.
• •Co-design escalation and review protocols.
• •Provide strategic risk context to the Investigations team.

• •Own the end-to-end lifecycle of root cause resolution.
• •Maintain and govern a centralized root cause and remediation tracker.
• •Drive cross-functional remediation workstreams.

• •Craft and deliver executive-level risk narratives.
• •Own the reporting architecture.

• •Drive cross-functional risk alignment.
• •Champion the integration of risk thinking into operational design.

• •Provide leadership and mentorship to more junior team members.
• •Design and deliver risk and compliance training.

• •Bachelor's degree in Business, Risk Management, Finance, Operations, or related field (advanced degree preferred).
• •10+ years of experience in risk management, compliance, governance, or operational risk.
• •Proven program management capability.
• •Experience collaborating with investigations teams.
• •Demonstrated ability to evaluate and govern AI/ML systems from a risk perspective.