Product Engineering Lead, Customer Operations
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Overview
Join Kindred Group as a Product Engineering Lead in Customer Operations, where you'll shape customer experiences and lead product teams in a dynamic betting environment. At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day. We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field. Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?
What you will do
- •Work closely with your Business Owner to translate strategies and requirements into technical deliverables
- •Drive outcomes in your area according to priorities set by the Business Owner, taking ownership for the success of your products
- •Support the Business Owners with technical expertise, potential solutions, resources for ideation purposes and cost estimations
- •Build a strong team of Product Owners, fostering a culture of accountability, ownership, performance, and innovation.
- •Ensure that your area has the right structure, capacity and spoked-in resources to be able to deliver according to expectations
- •Lead and motivate the teams and spokes in your area to ensure alignment on key objectives, goals and deliveries
- •Collaborate with other Product Engineering Leads to drive initiatives that span across several Engineering areas
- •Keep stakeholders informed on progress and changes to timelines or cost
- •Ensure that your area has the right tools to deliver, including licenses, tooling and test environments
- •Make sure all services are maintained and compliant, and that all deliveries follow our standards for security and quality
- •Secure that all deliveries in your area follow the Tech Process and architectural guidelines
- •Drive continuous improvement and process optimisation by leveraging AI, automation, and workflow simplification to enhance efficiency, effectiveness, and customer experience
Your experience
- •You have several years experience in people management and leading product or delivery teams in an operationally complex environment.
- •You have a strong personal drive and can navigate complex scenarios without having all the answers
- •You have the capability to quickly grasp new information needed to understand and solve technical problems
- •You are quick to adapt to new situations and enjoy working in a fast-paced environment
- •You know how to build successful teams and lead them through change
- •You have a positive and pragmatic attitude, and thrive on making others successful
- •You have a strategic mindset with the ability to translate business objectives into actionable delivery plans