Product Manager / Director, VIP Growth & Operations

Join OKX as a Product Manager/Director for VIP Growth & Operations, focusing on exclusive product experiences for high-net-worth clients. Drive customer lifecycle management and optimize system functionalities. At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: *We Before Me*, *Do the Right Thing*, and *Get Things Done*. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

• •Own the day-to-day VIP Growth & Operations execution for high-net-worth individual clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively.
• •Build and run a VIP lifecycle operations framework: define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets.
• •Partner with Local Market teams to co-create market plans, align goals and timelines, and drive follow-through, while ensuring global consistency and scalable playbooks.
• •Plan and execute VIP offsites and online events (e.g., product sharing sessions, community/engagement touchpoints), including end-to-end coordination, stakeholder alignment, and post-event performance review.
• •Develop and scale VIP growth programs and tools (e.g., VIP trial cards and similar programs) that improve conversion, deepen engagement, and increase VIP contribution to trading activity and AUM.
• •Establish a data-driven growth operating model with clear measurement, experimentation, and continuous optimization to improve VIP contribution to revenue and AUM.
• •Coordinate with cross-functional teams (Product, Data, Engineering, Operations) to deliver workflows, tooling, and process improvements that support VIP operations at scale.
• •Track performance and continuously optimize: define KPIs, monitor results, gather market feedback, and refine programs based on data and learnings.

• •Competitive total compensation package
• •L&D programs and Education subsidy for employees' growth and development
• •Various team building programs and company events
• •Wellness and meal allowances
• •Comprehensive healthcare schemes for employees and dependants
• •More that we love to tell you along the process!