Product Operations Manager

Samsara is seeking a Product Operations Manager to enhance decision-making with customer and product data. This remote role focuses on building internal tools and analyzing data to improve product usage and customer experience. Samsara's Product Operations team is looking for a hands-on builder who can help Product and Engineering teams make faster, better decisions with customer and product data. You will be part of the Product Operations team and will work closely with R&D leaders to turn ambiguous questions into rigorous analyses, repeatable workflows, and internal tools used across our Product and Engineering organization. You might investigate why customers struggle with a workflow, combine signals from thousands of support tickets and customer conversations, or build a dashboard that helps hundreds of product managers and engineers understand product adoption and customer pain. This is an individual-contributor role for someone who has already shown that they can build and ship. You do not need a technical background. However, you do need to be able to use modern AI and development tools to move beyond a prototype: work with data, write and debug code using AI, validate the results, put a useful tool in front of users, and improve it until people trust and rely on it. This is a remote position open to candidates based in the United States and Canada. Relocation assistance will not be provided for this role.

• •Build and ship internal data and AI products that help Product and Engineering teams understand product usage, customer friction, and the highest-impact opportunities to improve.
• •Analyze large volumes of structured and unstructured data—including product telemetry, support tickets, customer conversations, feature requests, surveys, and product metadata—to find patterns that would be difficult to see manually.
• •Turn one-time analyses into reliable, repeatable tools and workflows with clear data definitions, quality checks, documentation, and feedback loops.
• •Translate complex findings into clear, decision-ready recommendations, while preserving the evidence and methodology behind them.
• •Own projects end to end: scope the problem, identify and connect the right data, build the first version, launch it, measure adoption and quality, and continue improving it.
• •Use AI-assisted development tools thoughtfully—checking outputs, debugging failures, and applying sound judgment rather than treating generated work as automatically correct.
• •Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
• •Hire, develop and lead an inclusive, engaged, and high performing team.

• •Experience in a B2B technology company or working closely with Product and Engineering teams.
• •Experience in Product Operations functions, working on defining and tracking product roadmaps, feature requests, and bringing the voice of the customer to every product conversation.
• •Annual Base Salary: $106,802.50 — $179,500 USD. This role is eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance.

• •1–5 years of professional experience in a role such as product operations, data or product analytics, business operations, consulting, technical product management, or another environment where you solved ambiguous problems with data and technology.
• •A demonstrated record of building and shipping something useful for real users—for example, an internal tool, application, a dashboard, automation, data product, or repeatable analytical workflow.
• •Experience structuring and analyzing messy or large datasets, validating the results, and explaining what the analysis does and does not prove.
• •Strong product and customer judgment: you start with the user problem and business outcome, not the technology.
• •Clear written and verbal communication. You can explain technical or analytical work to non-technical partners without losing the important details.
• •High ownership, curiosity, and attention to detail. You are comfortable learning quickly, asking sharp questions, forming a point of view, and iterating through ambiguity.