Regional Manager, Customer Success
7.0/10
Elliptic
Not specified
Remote
mid
1 day ago
cryptofintechtechweb3Customer SuccessSaaSBlockchainAnalyticsAI-based tools
AI Summary
The vacancy is well-structured with clear responsibilities and requirements, but lacks specific salary details.
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Description
What you'll do
- •Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR.
- •Manage, mentor, and develop a distributed team of Customer Success Managers across APAC.
- •Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs.
- •Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency.
- •Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion.
- •Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization.
- •Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences.
- •Represent the voice of global customers by gathering regional insights and informing product roadmaps.
- •Drive continuous improvement of processes, tools, and playbooks across both regions.
- •Champion collaboration between regions, fostering a culture of shared learning and global best practice.
- •Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders.
- •Work flexibly across time zones, coordinating with global peers and customers to meet business needs.
Job Benefits
- •Competitive salary.
- •Share Options.
- •Holiday: 25 days of annual leave in addition to Singapore Public Holidays.
- •Health insurance.
- •Personal training budget.
- •Laptop + equipment you need.
- •Home office allowance.
- •Full access to Spill Mental Health Support.
Requirements
You will be a great fit here if you
- •Enjoy managing top customers and understand the importance of successfully leading them to short and long term success.
- •Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment.
- •Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships.
- •Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams.
- •Take a data-driven approach to decision-making, using customer and business metrics to inform strategy.
- •Are comfortable navigating cultural and operational differences across the APAC market.
- •Have exceptional communication, relationship-building, and stakeholder management abilities.
- •Embrace flexibility and are able to manage priorities across multiple time zones.
- •Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments.
- •Address problems immediately and can work across functions to solve problems.
- •Fluent in the use of AI‑based productivity, customer engagement, and analytics tools to streamline operations and improve client and team outcomes.
- •Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team.
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