The vacancy provides a decent overview but lacks specific details in several areas.
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Overview
Join Entain as a Retail Customer Service Manager in Birmingham, delivering top-notch customer service in our betting shops. Enjoy a part-time role with a salary of £13.00 per hour and various benefits. There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
What you'll do
- •Deliver outstanding customer service.
- •Always urge safer gambling.
- •Take bets on different sports and events.
- •Process customer transactions including cash handling.
- •Help demonstrate our products and betting terminals to customers.
- •Handle customer complaints or concerns with empathy and problem-solving skills.
- •Work towards defined targets.
- •Maintain high shop standards.
- •Open or close the shop.
Conditions
- •Optional overtime subject to availability.
- •Pension Scheme and annual ShareSave.
- •Discounts with hundreds of retailers.
- •Healthcare and wellbeing support.
- •Development opportunities.
- •Recognition from leaders and colleagues into amazing prizes.