Retention Growth Manager

Inktech is seeking a Retention Growth Manager to enhance user engagement and retention strategies. The role involves managing lifecycle communications and leveraging data-driven insights to optimize user experiences.

• •Develop and execute activation, retention, reactivation, and win-back strategies to increase user engagement, product usage frequency, and long-term retention
• •Design and optimize lifecycle journeys including onboarding, activation, engagement, churn prevention, and reactivation scenarios to improve key retention metrics
• •Manage user communications across email, push notifications, in-app messages, SMS, messengers, and chatbot channels to deliver personalized and scalable customer experiences
• •Launch, monitor, and optimize regular, trigger-based, and segment-driven campaigns while transitioning communication processes toward automated workflows and event-based triggers
• •Formulate, prioritize, and validate retention hypotheses through experimentation, A/B testing, control groups, and uplift analysis to identify the most effective growth initiatives
• •Lead bonus and motivational campaigns, define segmentation requirements, advocate retention priorities with product teams, ensure compliance with Responsible Gaming policies, and manage a small team to achieve retention growth objectives

• •High salary (plus performance bonuses and salary revision)
• •Work schedule: Mon-Fri (9h with 1h lunch break), flexible start 8:00-10:00
• •24-days holiday leave
• •First line seaview from your office
• •Corporate English and Greek lessons
• •GYM and SPA in the office
• •Corporate meals
• •Eventful corporate life
• •Exciting work challenges that allow you to grow to your full potential
• •A strong team of like-minded professionals who will be by your side to accomplish ambitious projects, stimulate your professional development and bring experience