Retention Specialist – Middle
9.0/10
SOFTSWISS
$57,500 – $97,750 USD
Remote
mid
about 2 months ago
igamingmarketingCustomer.ioHTML
AI Summary
The vacancy is well-structured with clear compensation and responsibilities, but lacks detailed company information and specific KPIs.
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Description
What you'll do
- •Managing 2–3 ongoing engagement projects at the same time, keeping everything on track and well organized
- •Creating and improving multi-channel campaigns (email, SMS, in-app) using Customer.io
- •Setting up and maintaining initiatives that encourage long-term engagement
- •Working closely with technical and product teams to make sure campaigns are set up correctly and work as expected
- •Carefully testing and reviewing campaigns before they go live to avoid mistakes and ensure a smooth user experience
- •Tracking results, learning what works, and suggesting practical improvements
- •Collaborating with copywriters, designers, and content teams to deliver clear, consistent, and high-quality messaging
- •Making sure every campaign meets internal standards and feels thoughtful rather than automated
Conditions
- •Private insurance (depending on contract type)
- •Paid gym membership
- •Comprehensive Mental Health Program
- •Free English lessons (online)
- •Local language courses
- •Paid time off (PTO)
- •Maternity leave support
- •Referral program rewards
- •Upskilling, internal workshops, and participation in professional conferences and corporate events
Requirements
- •2+ years of experience in CRM, lifecycle marketing, or retention-focused roles
- •A good understanding of how users move through a product and what keeps them engaged over time
- •Hands-on experience with Customer.io (or similar tools)
- •Someone detail-oriented who enjoys testing, fixing, and improving things
- •Comfortable working with HTML-based emails
- •English level B1 or higher
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