Retention Specialist – Middle

Join SOFTSWISS as a Retention Specialist to manage engagement projects and campaigns in the iGaming sector.

Remote, full-time role with a salary range of $57,500 – $97,750 USD.

SOFTSWISS continues to expand the team and is looking for a Retention Specialist.

You’ll work in our Setup Team, contributing to our continued growth and innovation in the Casino Platform.

**About Product**

**iGaming Platform**:

With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide.

Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.

## What you'll do

• •Managing 2–3 ongoing engagement projects at the same time, keeping everything on track and well organized
• •Creating and improving multi-channel campaigns (email, SMS, in-app) using Customer.io
• •Setting up and maintaining initiatives that encourage long-term engagement
• •Working closely with technical and product teams to make sure campaigns are set up correctly and work as expected
• •Carefully testing and reviewing campaigns before they go live to avoid mistakes and ensure a smooth user experience
• •Tracking results, learning what works, and suggesting practical improvements
• •Collaborating with copywriters, designers, and content teams to deliver clear, consistent, and high-quality messaging
• •Making sure every campaign meets internal standards and feels thoughtful rather than automated

## Conditions

• •Private insurance (depending on contract type)
• •Paid gym membership
• •Comprehensive Mental Health Program
• •Free English lessons (online)
• •Local language courses
• •Paid time off (PTO)
• •Maternity leave support
• •Referral program rewards
• •Upskilling, internal workshops, and participation in professional conferences and corporate events

• •2+ years of experience in CRM, lifecycle marketing, or retention-focused roles
• •A good understanding of how users move through a product and what keeps them engaged over time
• •Hands-on experience with Customer.io (or similar tools)
• •Someone detail-oriented who enjoys testing, fixing, and improving things
• •Comfortable working with HTML-based emails
• •English level B1 or higher