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Overview
Join Playtech as a Risk Desk Manager in São Paulo, Brazil. Lead risk operations, ensure high service standards, and drive continuous improvement in a collaborative environment. About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.
What you'll do
Your influential mission. You will...
- •Lead the day-to-day delivery of Risk Operations in Brazil, ensuring high service standards, operational efficiency, and strong execution across all areas of responsibility.
- •Serve as the main Risk Operations representative for Brazil, building trusted relationships with stakeholders, partners, and client teams.
- •Work closely with partners, Team Leaders, SMEs, and Analysts to drive performance, accountability, and continuous improvement.
- •Drive operational readiness and support strategic initiatives.
- •Support workforce planning and operational scaling efforts, ensuring the operation remains prepared for changing business demands.
- •Identify opportunities to improve processes, increase efficiencies, and introduce automation while maintaining a strong focus on risk management and regulatory compliance.
- •Partner closely with Compliance, Product, Data, and Customer Operations teams to deliver practical and effective risk solutions.
- •Use data, trends, and performance metrics to identify opportunities, resolve issues proactively, and continuously improve quality and operational outcomes.
- •Oversee the implementation and ongoing enhancement of risk controls, procedures, and operational frameworks.
- •Act as a key point of escalation for complex investigations, high-risk cases, and operational challenges, ensuring clear decision-making and stakeholder alignment.
- •Support the rollout of new tools, technologies, and automation initiatives, helping the operation adapt and evolve as the business grows.
- •Ensure operational documentation, knowledge resources, and training materials remain accurate, accessible, and fit for purpose.
- •Contribute to hiring, onboarding, succession planning, and talent development initiatives to support the long-term success of the operation.
- •Champion change and continuous improvement, helping teams successfully adapt to new processes, requirements, and ways of working.
- •Foster a culture of ownership, collaboration, and customer-focused risk management across the organization.
Conditions
Thrive in a culture that values...
- •A supportive and collaborative team environment.
- •Opportunities for professional growth and development.
- •A commitment to innovation and excellence.
- •A diverse and inclusive workplace where everyone is welcome.
- •Comprehensive benefits and competitive compensation.