Safety Specialist

Join Airbnb as a Safety Specialist in Singapore, focusing on community safety concerns and providing support to survivors. This full-time role requires strong communication skills and the ability to handle sensitive situations. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

• •Complex case management: Provide the highest level of service to our community.
• •Interact with Airbnb customers and community members through all current and future channels.
• •End-to-end management of complex cases with the objective to resolve customers’ issues.
• •Recognize case type/severity and work cases correctly according to your service’s scope.
• •Demonstrate ownership mentality & good judgment.
• •Participate in the Safety Service improvement.
• •Provide technical/functional/SME support to less experienced members of the team.
• •Stakeholder engagement: Explore network with other Delivery teams and key functional partners.

• •Full-time position based in Singapore.
• •Flexible role that may require moving to different teams within Community Support.
• •Commitment to inclusion and belonging.

• •3+ years of relevant experience in customer service, mediation, emergency services, or Trust & Safety operations.
• •Hospitality experience is a plus.
• •Ability to work weekend days and public holidays, as well as early morning/evening shifts.
• •Very good interpersonal and communication skills, both written and spoken.
• •Basic computer literacy, including Apple/Mac OS and Google Suite.
• •Language proficiency in English; other languages are a plus.
• •Ability to assess risk accurately and exercise good judgment.