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Overview
Join xAI as a Safety Trainer to design and deliver impactful training experiences in fintech, ensuring compliance and risk education while enhancing onboarding processes. SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
Responsibilities
- •Training Design & Delivery: Create and facilitate high-impact learning experiences—including live virtual sessions, in-person workshops, and asynchronous e-learning—focused on fintech products, payment systems, and financial software.
- •Compliance & Risk Education: Translate evolving financial regulations (e.g., AML/KYC, credit risk standards) into clear training modules to ensure organizational adherence and safety.
- •Onboarding & Enablement: Lead the end-to-end onboarding for new hires, equipping them with the technical and soft skills needed for the fintech landscape.
- •Content Development: Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content.
- •Performance Metrics: Assess training effectiveness using data-driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs.
- •Multi-Channel Support Enablement: Design scenario-based training on empathetic customer interactions, complex troubleshooting, and achievement of key metrics in high-pressure fintech environments.
Basic Qualifications
- •Bachelor’s degree in Education, Instructional Design, or related field (or equivalent practical experience).
- •3–5+ years in technical training or enablement within a corporate or financial setting.
- •Expertise in designing and scaling agent training programs, including content development.
- •Deep understanding of digital payments, blockchain, credit analysis, or banking software.
- •Proficiency in instructional design models (e.g., ADDIE) and tailoring content for professional learners.
- •Experience with Learning Management Systems (LMS), CRM tools, and content authoring software.
- •Strong data analytics skills to determine learning requirements.
- •Excellent project and program management capabilities with a track record of cross-functional collaboration.
- •Experience leveraging AI tools and technologies to enhance training management and operational efficiency.