Senior Account Manager

Join GR8 Tech as a Senior Account Manager to protect and scale high-value B2B platform partnerships in the iGaming industry. Leverage your negotiation skills and industry knowledge to drive business growth and client satisfaction. GR8 _TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real.

• •Strategy & Business Growth
• •Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
• •Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
• •Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.
• •Client Advocacy & Discovery
• •Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
• •Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
• •Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.
• •Delivery & Operational Excellence
• •Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
• •Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
• •Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.
• •Cross-Team Leadership & Expertise Transfer
• •Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
• •Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.

• •Benefits
• •Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
• •Paid maternity/paternity leave + monthly childcare allowance.
• •20+ vacation days, unlimited sick leave, emergency time off.
• •Remote-first + tech support + coworking compensation.
• •Team events (online/offline/offsite).
• •Learning culture with internal courses + growth programs.
• •Our culture & core values:
• •GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
• •FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
• •OWN YOUR GAME: we take initiative and own what we do.
• •ACCELER8: we move fast, focus smart, and keep it simple.
• •CHALLENGE ACCEPTED: we grow through challenges and stay curious.
• •BULLETPROOF: we’re resilient, ready, and always have a plan.

• •Must-Have
• •3+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client-facing platform role).
• •Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
• •Fluency in Russian or Ukrainian; English proficiency at B2 level or higher.
• •Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
• •Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
• •Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
• •Resilience and empathy in communication.
• •A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
• •Excellent time management skills and ability to prioritize effectively.
• •Nice-to-Have
• •Experience training or mentoring junior Account Managers.
• •Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
• •A strong network of existing operator contacts in the iGaming industry.