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Overview
Join Gitlab as a Senior Assigned Support Engineer to support major clients and troubleshoot critical incidents in a remote role. GitLab is a DevSecOps platform for collaborative software development, delivery, and security.
What you'll do
- •Support major clients with self-managed, Dedicated, and GitLab.com environments.
- •Investigate critical incidents through logs, Zendesk, and Linux tools like strace.
- •Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to resolve defects.
- •Create and improve knowledge bases, runbooks, and troubleshooting guides.
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