Senior CRM Manager

Join GR8 Tech as a Senior CRM Manager to enhance customer retention and engagement through data-driven CRM initiatives in the iGaming industry. GR8 _TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us.

• •CRM Strategy & Customer Retention
• •Own the execution of CRM initiatives that improve customer retention, engagement, and loyalty.
• •Develop customer lifecycle journeys for different audiences and behavioral segments.
• •Identify new retention opportunities using customer insights and business data.
• •Continuously evolve CRM strategies based on performance, market trends, and customer behavior.
• •Campaign Execution & Optimization
• •Build, launch, and manage multi-channel CRM campaigns across email, push, in-app, SMS, and other communication channels.
• •Design personalized customer experiences using segmentation and behavioral triggers.
• •Run A/B tests to validate hypotheses and improve campaign effectiveness.
• •Optimize campaign performance through continuous experimentation and iteration.
• •Data & Performance
• •Analyze campaign performance and customer behavior to identify growth opportunities.
• •Translate complex data into actionable recommendations.
• •Apply predictive analytics to anticipate customer needs and reduce churn.
• •Define, monitor, and improve key CRM performance metrics.
• •Cross-functional Collaboration
• •Partner with Product, Marketing, Analytics, and Customer Support teams to deliver impactful CRM initiatives.
• •Align campaign priorities with business objectives and product launches.
• •Coordinate campaign delivery across multiple stakeholders while ensuring quality and timely execution.
• •Share insights and recommendations that influence customer engagement strategy.

• •Benefits
• •Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
• •Work-life & support Paid maternity/paternity leave + monthly childcare allowance.
• •20+ vacation days, unlimited sick leave, emergency time off.
• •Remote-first + tech support + coworking compensation.
• •Team events (online/offline/offsite).
• •Learning culture with internal courses + growth programs.
• •Our culture & core values:
• •GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
• •FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
• •OWN YOUR GAME: we take initiative and own what we do.
• •ACCELER8: we move fast, focus smart, and keep it simple.
• •CHALLENGE ACCEPTED: we grow through challenges and stay curious.
• •BULLETPROOF: we’re resilient, ready, and always have a plan.

• •Must-have
• •Previous experience as a CRM Manager or in a similar CRM role.
• •Strong understanding of CRM, customer lifecycle management, and retention strategies.
• •Experience planning and executing multi-channel CRM campaigns.
• •Strong analytical mindset with the ability to turn data into business decisions.
• •Hands-on experience with CRM platforms and campaign management tools.
• •Excellent stakeholder management and cross-functional collaboration skills.
• •Strong organizational skills with the ability to manage multiple initiatives simultaneously.
• •Nice-to-have
• •Experience working in high-growth digital products or tech companies.
• •Knowledge of experimentation methodologies and statistical analysis.