Senior Customer Partner Success Manager
8.0/10
Ripple
$90,000 – $150,000 USD
Remote
senior
8 days ago
cryptocustomer successfintechfinancial servicesweb3blockchain
AI Summary
The vacancy is well-structured, providing clear expectations and compensation details, but could improve on tech stack specifics.
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Description
What you'll do
- •Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.
- •Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions.
- •Develop strategic account plans, manage contract renewals, identify and lead cross-sell opportunities.
- •Lead all aspects of customer-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Customer and Partner Engineering (CPE) team.
- •Be the voice of Ripple’s customers within the Ripple organization, ensuring that feedback and insights gained are proactively disseminated, inculcated, and acted upon by Ripple.
- •Drive strong collaboration across virtual execution teams composed of several Ripple functions (e.g., Product, CP, Sales, Business Development, Finance, Marketing, and Legal) and our customers’ project and business teams.
Conditions
- •Competitive salary, bonuses, and equity.
- •Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.
- •Employee giving match.
- •Mobile phone stipend.
- •R&R days so you can rest and recharge.
- •Generous wellness reimbursement and weekly onsite & virtual programming.
- •Generous vacation policy - work with your manager to take time off when you need it.
- •Industry-leading parental leave policies. Family planning benefits.
- •Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.
Requirements
- •10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization.
- •Fluency in English, with French a bonus.
- •Demonstrable understanding of multi-stakeholder management in complex environments.
- •Solid understanding of blockchain technology, crypto markets, digital asset custody models and cross-border payments infrastructure.
- •Experience working in or with African financial markets is highly preferred.
- •Excellence in building and managing relationships in cross-functional, global teams.
- •Excellent interpersonal skills and experience in coaching others.
Ability to encourage and inspire others to achieve ambitious goals through leading by example.
- •Highly self-motivated, proactive, and comfortable operating in a remote, distributed, fast-paced environment.
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