Senior Customer Support / Head of Customer Support
G.Card
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Description
Conditions
▪️ Fully remote format with a 5/2 schedule. ▪️ Start as the sole support specialist with clear growth prospects to a leadership role as the client base scales. ▪️ Training on internal documentation in the first 2 weeks. ▪️ Payment in USDT.
Requirements
▪️ Minimum 2 years of experience in customer service, preferably in premium or private segments (banking, wealth management, luxury services). ▪️ Fluent in Russian (written and spoken). ▪️ Confident English (B2+), able to conduct business correspondence and resolve client issues without a translator. ▪️ Understanding of basic banking products: cards, transfers, limits, verification, KYC procedures. ▪️ Willingness to work on a shift schedule, including evenings and weekends. ▪️ Excellent written communication skills without errors. ▪️ Stress resilience and ability to maintain a calm, respectful tone in any situation, including conflicts. ▪️ Ambition for growth - looking for someone who wants to build a support direction and grow into a leadership role.