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Senior Customer Support / Head of Customer Support
4.0/10
G.Card
Not specified
Remote
senior
7 days ago
fintechsupport
AI Summary
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Description
Conditions
- •Fully remote format with a 5/2 schedule.
- •Start as the sole support specialist with clear growth prospects to head the department as the client base scales.
- •Training on internal documentation in the first 2 weeks.
- •Payment in USDT.
Requirements
Requirements
- •Minimum 2 years of experience in customer service, preferably in premium or private segments (banking, wealth management, luxury services).
- •Fluent in Russian (written and spoken).
- •Confident English (B2+), capable of business correspondence and resolving client issues without a translator.
- •Understanding of basic banking products: cards, transfers, limits, verification, KYC procedures.
- •Willingness to work on a shift schedule, including evenings and weekends.
- •Excellent written communication skills without errors.
- •Stress resistance and ability to maintain a calm, respectful tone in any situation, including conflicts.
- •Ambition for growth - we seek someone who wants to build a support direction and grow into a leadership role.
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