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Overview
Avito is looking for a Senior DS Product Manager to lead the automation of support processes using ML and LLM technologies. The role involves managing a team, validating growth points, and ensuring effective communication with stakeholders. Avito's Support Automation unit creates solutions for automating user support teams. We develop ML and LLM models that help operators resolve requests faster and more accurately, reducing time spent on low-level routine tasks and improving user interaction quality.
What you'll do
- •Explore and validate growth points in automation, generate hypotheses, and bring successful ones to implementation.
- •Formulate and defend product solutions, including ML and business metrics, to assess effectiveness.
- •Manage the team's work, launching ML/LLM solutions into tests and production, ensuring their quality and stability.
- •Analyze incidents and establish improvement processes.
- •Keep track of trends in ML and LLM, seeking and implementing modern approaches that enhance solution quality.
- •Ensure communication with internal and external stakeholders and regularly report on progress.
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