Senior IT Associate, Audio & Video

Join Discord as a Senior IT Associate, Audio & Video, where you'll enhance A/V experiences for meetings and events, manage A/V infrastructure, and support flagship company moments. This hybrid role is based in the San Francisco Bay Area. Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

• •Own the day-to-day operation, maintenance, and continuous improvement of A/V systems across our conference rooms, huddle spaces, and large event venues, ensuring consistent, delightful experiences for every meeting and gathering.
• •Lead mid-size A/V projects end-to-end, including scoping, design input, vendor coordination, installation oversight, commissioning, and post-deployment support for new rooms, refreshes, and event-space builds.
• •Serve as the technical lead for event A/V support across flagship moments such as GDC, Hack Week, All-Hands, and executive offsites, partnering closely with Workplace, Comms, and external production teams.
• •Manage relationships with A/V integrators, production vendors, and service providers, including scope negotiation, statement-of-work review, quality assurance, and ongoing performance management.
• •Troubleshoot and resolve complex A/V issues spanning control systems (Crestron, Savant, and comparable platforms), DSP and audio processing (QSC Q-SYS, Biamp, Shure), and video routing and distribution (NDI, SDI, Dante AV, and similar transport standards).
• •Provide advanced end-user hardware support across MacOS, Windows, and occasionally Linux, with deep familiarity in the peripheral ecosystem (Thunderbolt 3 vs. 4, DisplayPort, HDMI 2.1, USB-C power delivery, and the tradeoffs each introduces in A/V pipelines).
• •Participate in the team's weekly on-point support queue rotation and deliver expert-level software support for enterprise applications including Google Workspace, Asana, 1Password, Adobe, Microsoft 365, Intune/Entra, Notion, and JAMF.
• •Develop and maintain comprehensive knowledge base documentation, standard operating procedures, and runbooks for A/V operations, event support, and room standards.

• •The US base salary range for this full-time position is $128,000 to $144,000 + equity + benefits.
• •Relocation assistance may be available.
• •Join us in our mission to enhance the future of gaming.

• •5+ years of experience in IT support with progressive responsibilities, including demonstrated depth in audio/video systems, workplace technology, or event production environments.
• •Hands-on expertise with leading A/V control and automation platforms such as Crestron and Savant, including a working understanding of how competing ecosystems compare and where each fits best.
• •Strong working knowledge of how complex A/V systems are architected, including signal flow, matrix switching, the role and use cases of multiviewers, audio DSP concepts, the tradeoffs between analog, IP-based, and hybrid video transport, and how modern conferencing infrastructure (WebRTC, SIP) integrates with in-room A/V.
• •Proven experience providing on-site A/V support for large-scale company events, tradeshows, or external conferences, with the composure to troubleshoot live under time pressure.
• •Experience managing A/V integrators and third-party service providers, including scoping projects, reviewing designs and drawings, and holding vendors accountable to quality and timeline commitments.
• •Familiarity with hardware video encoders and the codecs they produce (H.264, H.265/HEVC), including practical understanding of bitrate, latency, and quality tradeoffs in live streaming and event broadcast contexts.
• •Experience with IT ticketing systems and asset management platforms for tracking and resolving technical issues including but not limited to enterprise software solutions including Google Workspace, Microsoft 365, JAMF, Intune, and Okta.
• •Excellent written and verbal communication skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences, and to influence cross-functional peers with diverse viewpoints.