Senior Machine Learning Engineer, CX Intelligence

Join Coinbase as a Senior Machine Learning Engineer to build AI-powered conversational systems that enhance customer support. Work remotely in Brazil with a competitive salary and be part of a mission-driven team focused on increasing economic freedom. At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits.

• •Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
• •Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products.
• •Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
• •Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
• •Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team.
• •Conduct design reviews to ensure every feature meets Coinbase's standards for security, scalability, and performance.

• •Competitive salary range: $135K-$225K.
• •Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
• •Remote-first work environment with quarterly in-person sessions.