Senior Product Designer - Disputes

Mercury is seeking a Senior Product Designer to enhance dispute experiences in banking, focusing on clarity and trust. This role involves designing intuitive workflows and collaborating with cross-functional teams. Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

• •Design end-to-end dispute experiences
• •Own the design of dispute experiences across Business Banking, Personal Banking, and multiple payment rails.
• •Design cohesive journeys spanning customer experiences, investigator tooling, communications, and operational systems.
• •Use service design and systems thinking to improve the dispute experience from beginning to resolution and beyond.
• •Simplify complexity
• •Transform regulatory, operational, and technical complexity into experiences that feel intuitive, trustworthy, and easy to navigate.
• •Design workflows that help investigators make high-quality decisions efficiently and confidently.
• •Balance customer needs, business requirements, and compliance obligations in a high-stakes environment.
• •Design for trust
• •Create experiences that reduce uncertainty, increase transparency, and build confidence during some of the most stressful moments customers have with their finances.
• •Advocate for customer needs while navigating operational and regulatory constraints.
• •Ensure experiences feel clear, fair, and human, even when outcomes are not always what customers hope for.
• •Drive impact through curiosity and collaboration
• •Partner closely with Product, Engineering, Operations, Compliance, and Strategy to shape big picture thinking and uncover new opportunities.
• •Ground decisions in research, customer insights, and first-principles thinking.
• •Raise the bar for service design, systems thinking, and product craft across Mercury.

• •Base salary, equity (stock options/RSUs), and benefits.
• •Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
• •New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
• •Our target new hire base salary ranges for this role are the following:
• •US employees (any location): $157,400–196,700 USD
• •Canadian employees (any location): $148,700–185,900 CAD.

• •Have 4+ years of product design experience, including ownership of end-to-end projects in complex domains.
• •Have experience designing sophisticated workflows, systems, or service experiences that unfold across multiple touchpoints.
• •Demonstrate strong systems thinking and can understand how decisions in one part of a product affect the broader ecosystem.
• •Have exceptional interaction design and visual design craft, with a portfolio that shows both clarity of thinking and quality of execution.
• •Are deeply curious and consistently seek to understand the underlying problem rather than simply executing requirements.
• •Have experience designing customer-facing experiences, internal tooling, or ideally both.
• •Understand how to balance customer needs, operational realities, technical constraints, and business requirements.
• •Ground your decisions in research and actively seek out customer and operational insights.
• •Thrive in highly collaborative environments and can influence across Product, Engineering, Operations, Compliance, and Support.
• •Are comfortable navigating ambiguity and making progress in spaces where there are rarely perfect answers.