Senior Product Manager, AI Transformation

Crypto.com is hiring a Senior Product Manager for AI Transformation to lead AI product initiatives, collaborate with cross-functional teams, and drive AI adoption.

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform.

Our vision is simple: Cryptocurrency in Every Wallet™.

Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

## What you'll do

• •Ship AI-powered features to production: conversational AI (chatbots, copilots), intelligent onboarding, smart trading assistants, automated compliance workflows
• •Lead cross-functional squads of ML engineers, data scientists, designers, and backend engineers to deliver AI products end-to-end
• •Evaluate and integrate LLM/GenAI capabilities (GPT, Claude, open-source models) into product experiences — balancing innovation speed with safety and compliance
• •Build the internal AI enablement playbook: drive adoption of AI tools across product, engineering, and operations teams
• •Define success metrics for AI features (engagement lift, cost reduction, resolution rate, NPS) and run rigorous A/B tests
• •Manage vendor relationships for AI/ML infrastructure, annotation, and model providers
• •Report to senior leadership on AI transformation progress, ROI, and strategic direction

## Conditions

• •Competitive salary
• •Medical insurance package with extended coverage to dependents
• •Attractive annual leave entitlement including: birthday, work anniversary
• •Flexi-work hour and hybrid or remote set-up
• •Aspire career alternatives through our internal mobility program
• •Work Perks: crypto.com visa card provided upon joining

• •10+ years in product management, with 3+ years leading AI/ML product initiatives in production
• •Proven track record of shipping AI products at scale — chatbots, recommendation systems, NLP features, intelligent automation, or AI agents that served real users
• •Deep understanding of LLMs, prompt engineering, RAG architectures, fine-tuning, and evaluation frameworks
• •Experience with conversational AI platforms (e.g.

Dialogflow, Rasa, custom LLM-based agents) and measuring their effectiveness

• •Demonstrated ability to translate ambiguous AI opportunities into concrete product specs, build-vs-buy decisions, and phased rollout plans
• •Strong data intuition — comfortable with SQL, analytics dashboards, and experiment design
• •Experience in fintech, crypto, or high-compliance environments is a strong plus
• •Ability to influence and align senior stakeholders (C-suite, engineering leads, compliance) on AI adoption strategy
• •Bachelor's degree in CS, Engineering, or related field; advanced degree in AI/ML is a plus but not required