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Overview
Join Fundraise Up as a Senior Product Manager to drive retention and expansion growth across active organizations, focusing on cross-product adoption and monetization strategies. Fundraise Up is a leading platform that helps nonprofits increase their fundraising capabilities through innovative technology and data-driven insights.
What You’ll Own
- •Retention and expansion growth across active organizations
- •Average Processing Volume (APV) / ARR per Active Customer
- •Cross-product adoption strategy for Organization Experience capabilities
- •Retention and expansion roadmap (6–12 months / 2027 horizon)
- •Discovery pipeline (qualitative & quantitative)
- •Identification of churn signals and expansion opportunities
- •Concept development and validation before delivery
- •Cross-functional retention and monetization initiatives
- •Adoption blocker identification and resolution prioritization
- •Scale / iterate / kill decisions based on initiative outcomes
- •North Star metrics and metric tree for retention, adoption, and monetization outcomes
What You’ll Do
- •Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact.
- •Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery.
- •Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations.
- •Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product.
- •Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes.
- •Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering.
Conditions
- •A strong, collaborative product team that owns what it builds
- •Clear product vision and access to real customer feedback from global nonprofit leaders
- •Flat structure: no politics, just great work with great people
- •Transparent company culture—we share how we’re growing, where revenue comes from, and what’s next
- •Long-term focus: we offer equity options and value sustained, meaningful contribution
- •Compensation: The compensation range for this role is €5,600 - €6,100 gross. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location.
- •Benefits:
- •Private medical insurance for the employee and their family
- •22 paid vacation days per year
- •Up to 14 paid public holidays per year
- •5 company-paid sick leave days
- •English learning courses
- •Relevant professional education
- •Gym or swimming pool
- •Home Office Setup Assistance: furniture and equipment support
- •Co-working
- •Remote working
- •€50 monthly allowance for internet and mobile phone expenses
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