Senior Site Reliability Engineer
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Overview
Join Manychat as a Senior Site Reliability Engineer to enhance our cloud infrastructure and ensure platform reliability. Work remotely with a diverse team and enjoy competitive salary and benefits. We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth. With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.
What You’ll Do
- •Maintain and harden AWS infrastructure (EC2, ALB/NLB, WAF, IAM, CloudWatch)
- •Operate and evolve our EKS clusters powering Python-based AI services
- •Migrate existing services to Kubernetes using Terraform and Helm
- •Codify infrastructure with Terraform and manage host-level automation via Ansible
- •Build and improve CI/CD pipelines with GitHub Actions
- •Own observability efforts: Prometheus, Grafana, alerting, and on-call readiness
- •Support OS-level patching, certs, WAF rules, and general infra hygiene
- •Partner with engineers to guide best practices and drive platform reliability
- •Create clean, maintainable infrastructure documentation and playbooks
- •Occasionally support rare off-hours incidents (don’t worry, really rare)
What We Offer
- •Hybrid onboarding to start work remotely and relocation support for you and your family.
- •Comprehensive health insurance for both you and your family.
- •Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
- •Flexible benefits package to tailor perks that matter most for you.
- •Hybrid work and generous leave options to prioritize your work-life balance.
- •In-office perks, including free meals and snacks.
- •Company-funded sport activities, annual offsites and team-building events.
To Shine in This Role
- •5+ years of experience managing Linux in production (Ubuntu, Amazon Linux)
- •Strong experience with Kubernetes (ideally EKS), Helm, and Terraform
- •Comfort with running and debugging Python workloads in containers
- •Solid understanding of networking, IAM, and cloud security best practices
- •Hands-on Nginx experience (Ingress and reverse proxy setups)
- •Excellent communication skills; you can explain complex infra to devs clearly
Nice to Have Skills
- •Strong Ansible skills beyond the basics
- •PostgreSQL or Amazon RDS tuning and operations experience
- •Deep understanding of observability tools (Prometheus, Grafana, Loki, etc.)
- •Familiarity with PHP production environments
- •Experience with TDD, CI/CD best practices, and agile development
- •Any previous SRE-like exposure such as building resilience, automation, or incident tooling