Senior Solutions Architect, Public Sector
9.0/10
Truv
$92,000 – $161,000 USD
Remote
senior
about 6 hours ago
techAPIsintegrationsdata workflowsenterprise software architecture
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Description
What You’ll Do
- •Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
- •Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
- •Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
- •Create and deliver training programs for customer teams.
- •Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
- •Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
- •Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
- •Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.
Benefits
- •Competitive salary and equity package.
- •Fully Remote.
- •Health, dental, and vision benefits.
- •401(k).
- •Flexible time off.
- •Work with cutting-edge technology and innovative customers.
- •Learn from experienced leadership team from top tech companies.
- •High-impact role with clear growth trajectory.
- •Opportunity to shape the future of financial data access.
Requirements
Who You Are
- •5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role within B2B SaaS.
- •Proven track record at early-stage startups (50-200 employees).
- •Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- •Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
- •Enterprise account management or customer management experience essential.
- •Strong analytical and problem-solving capabilities.
- •Outstanding communication skills with ability to explain technical concepts to various audiences.
- •Bachelor's degree in Computer Science, Engineering, or related field.
- •Ability to travel up to 30%.
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