Senior Support & Moderation Manager
7.0/10
AdsGram
$74,750 – $120,750 USD
Remote
senior
about 2 months ago
supporttrafficweb3
AI Summary
The vacancy provides clear responsibilities and salary range but lacks tech stack details and consistent payment terms.
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Description
What you'll do
- •Manage the support & moderation team
- •Control SLA, quality of responses, and user experience
- •Handle complex cases and escalations
- •Develop and optimize processes (automation, tools, workflow improvements)
- •Collaborate closely with Product, Marketing, and Commercial teams
- •Analyze metrics (team workload, ticket reasons, SLA performance)
- •Train, mentor, and develop the team
Conditions
- •Competitive salary
- •Remote work format (Mon–Fri) from anywhere in the world
- •Flexible schedule and healthy work-life balance
- •Paid vacation, sick leave, and public holidays
- •Career growth and development in an international team
- •Involvement in strategic initiatives and the ability to influence the product
Requirements
- •2+ years of experience in support, moderation, or client operations
- •Experience managing a support & moderation team (preferably 5+ people) or experience as a project manager within a support/moderation team
- •Strong analytical skills
- •Proven ability to build, improve, and scale processes
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