Senior Team Manager (Online Gaming)

Join Evolution as a Senior Team Manager to ensure operational excellence in the Online Gaming sector. Lead a team, optimize performance, and maintain quality service in a fast-paced environment. Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands and now looking for talent like you to join us in our Evolution!

• •Analyze employee data and performance
• •Manage employee expectation and eventual requests
• •Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
• •Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
• •Routine floor walks within the studio
• •Establish and maintain culture of performance excellence within the studio
• •Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs
• •Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates
• •Planning, monitoring, appraising, and reviewing job contributions of subordinates
• •Accomplishing staff results by communicating job expectations and feedback
• •Ensuring continuous and properly organized communication flow within team, subordinates and with other departments
• •Increasing the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within own department or initiating cross-departmental improvements
• •Maintaining quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends and recommending system improvements
• •Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs
• •Supporting efficient workload distribution for subordinates in compliance with labor law and business needs
• •Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget
• •Presents regular reports to clients and/or management and peers on progress and forecast of team’s KPIs, escalating issues and evaluating needed support
• •Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications
• •Replace colleagues during their vacations, sick leaves and other absences;

• •Competitive Salary
• •Paid Time Off
• •Paid Holidays
• •Medical, Dental & Vision Insurance Plans
• •Company Paid Life and AD&D Insurance
• •Nationwide Employee Discount Program
• •Full Training & Growth Opportunities
• •Professional and personal development – for the right person there is opportunity for the role to grow in responsibility
• •All your information will be kept confidential according to EEO guidelines;

• •High school diploma or GED; bachelor's degree preferred
• •3+ years of experience managing supervisors or first-time managers; managerial courage to lead and hold others accountable
• •2+ years of experience and ability to optimize studio operations applying Lean and Six Sigma methodologies
• •Previous experience working in casino environment preferred but not required
• •Experience managing 100+ employees with significant volume of entry level employees
• •Proven track of records of significant quality improvements and optimizations in related industry
• •Good knowledge and ability to address complicated client complaints and requests
• •Technically proficient in computer programs, especially Microsoft Office
• •Experience in developing standards and procedures; prompt and organized
• •Strong leadership and interpersonal skills; Proactive and Results driven attitude
• •Ability to work flexible hours
• •Travel may be required;