Senior VIP Account Manager (High Rollers)

Join our dynamic online iGaming platform as a Senior VIP Account Manager, focusing on premium service for high rollers. Leverage your expertise to enhance our VIP segment and client portfolio. We are a rapidly developing online platform in the iGaming segment, focusing on premium service for high rollers. Our team operates at the intersection of technology and a human approach, creating exclusive conditions for the most demanding clients.

• •Transfer personal portfolio of VIP players to our platform within an agreed period (usually 1-3 months from the start date).
• •Achieve net revenue (NGR) targets, maintain churn rate below the target, and reactivate dormant high rollers.
• •Set individual limits, personal bonuses, cashback, organize congratulations, gifts, and private events based on client requests.
• •Constant communication via messengers (24/7 as a personal manager), prompt request handling, and, if necessary, visits and calls to strengthen relationships.
• •Monitor key metrics in your segment, conduct initial monitoring of suspicious player activity, and interact with the anti-fraud department if necessary.

• •Motivational scheme discussed individually with each candidate, including a fixed salary plus a bonus tied to KPI achievement.
• •Career track allows for horizontal growth with the possibility of expanding responsibilities and managing larger segments, details discussed personally.
• •Work schedule built around client needs — effectively personal management of top players with 24/7 availability via messengers.
• •Fully remote format.