Service Desk Agent with German
The vacancy is well-structured with clear responsibilities and compensation, but lacks detail in processes and experience expectations.
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Overview
Join DIGITALL as a Service Desk Agent with German. Work remotely in a full-time junior role, providing technical support and ensuring customer satisfaction. At DIGITALL we don’t just deliver technology – we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. DIGITALL operates globally with a team of 1300 experts in 16 locations across 8 countries.
What you'll do
- •Receive, analyze, and resolve technical requests primarily via phone and ticketing system
- •Troubleshoot issues efficiently and determine optimal solutions for quick resolution
- •Provide clear, accurate, and professional information in both German and English
- •Ensure high customer satisfaction with every interaction through empathy and patience
- •Collaborate with the team to maintain consistent, high-quality support
- •Document interactions accurately and follow established procedures