AI SummaryVerified by Aipplify AI
The vacancy provides a good overview but lacks specific compensation details and a clear tech stack.
AI quality score6.8 / 10
Check Match — Just drop your CV
See your fit for Service Support Specialist in seconds.
Overview
Join Evolution as a Service Support Specialist in São Paulo, ensuring a seamless gaming experience by identifying and resolving operational incidents in real-time. We are proudly one of the leading developers and suppliers of innovative products and services for the entertainment sector. With a team of over 21,000 talented professionals across more than 40 global markets, we thrive in product innovation, software development, IT solutions, and comprehensive business support.
What you'll do
- •Identify and resolve all operational irregularities caused by software issues or other reasons.
- •Identify and resolve all real-time incidents related to all components of the operation, including but not limited to hardware, software, and network connectivity.
- •Monitor critical application functions and infrastructure components using available monitoring tools; identify, analyze, log, and escalate all alerts as necessary.
- •Log all events related to critical incidents in internal systems and produce incident reports.
- •Manage unforeseen situations that may occur during the shift appropriately, ensuring the delivery of all products.
- •Perform administrative tasks – scheduling, report preparation, and organizing daily processes according to internal policies and procedures.
Conditions
- •A key role in launching and managing our first studio in São Paulo, Brazil.
- •Competitive compensation package.
- •A unique opportunity to gain extensive hands-on experience.
- •Opportunities for professional and personal development.
Loading similar jobs...