Strategic Account Manager

**Strategic Account Leadership**

• •Serve as the primary relationship owner and executive point of contact for a portfolio of enterprise customers
• •Build and maintain multi-threaded relationships across business, engineering, operations, and executive stakeholders
• •Develop and execute account plans that define long-term vision and strategic priorities
• •Act as a trusted strategic advisor translating Blockdaemon’s product roadmap for enterprise buyers while bringing perspective on industry direction, and how peer institutions are approaching similar problems

**Commercial Ownership**

• •Lead renewal conversations, including pricing, scope, and terms
• •Identify and qualify expansion opportunities across Blockdaemon’s product suite, new protocols, new services, new business units within the account
• •Partner with Sales leadership on pricing strategy and commercial structuring for new services
• •Drive recurring strategic business reviews that surface value delivered and shape forward-looking opportunity

**Account Lifecycle Management**

• •Lead onboarding for new enterprise clients within your portfolio, ensuring a smooth handoff from Sales and a strong start to the relationship
• •Build account-specific success plans aligned to each client’s business objectives and the commercial trajectory of the relationship
• •Maintain a structured view of account health across commercial, technical, and relationship dimensions, and act early on indicators of risk or opportunity

**Cross-Functional Orchestration**

• •Mobilize Solutions Architects and Product Management to address client technical needs
• •Translate patterns from client conversations into structured input that helps Product prioritize features tied to retention, adoption, and revenue
• •Partner with Engineering and Support to ensure production issues are appropriately escalated and resolved
• •Work alongside Marketing, Legal, and Finance to support the full account lifecycle

• •Pay range is $130,000 - $150,000. This range reflects base compensation only and does not include on-target earnings (OTE). Salary ranges are based on role, level, and location. The range shown reflects the target minimum and maximum for the role across all U.S. locations. Actual pay is determined by location, skills, and relevant experience.

**Required**

• •at least 7+ years in strategic account management, enterprise sales, or senior technical account management roles serving financial institutions or comparable enterprise clients
• •Track record of owning large, complex enterprise relationships and driving retention and expansion within named strategic accounts
• •Strong commercial instincts, comfortable with pricing conversations, contract structuring, and renewal negotiation
• •Working knowledge of blockchain infrastructure and how institutional clients consume staking, RPC, and wallet services
• •Comfort with pace and ambiguity, shifts easily between strategic, client-facing, and tactical work
• •Technical fluency sufficient to navigate roadmap discussions, scope new product opportunities, and triage production issues to the right internal owners
• •Executive presence and the ability to operate credibly across the full range of client conversations, from technical working sessions to boardroom discussions

**Preferred**

• •Experience selling or supporting infrastructure, API, or platform products into financial institutions
• •Hands-on experience in the blockchain or digital assets space, with practical familiarity with how protocols like Ethereum, Solana, or Canton operate
• •Working knowledge of financial products and the use cases they serve for institutional clients
• •Familiarity with institutional custody, settlement, or market infrastructure