Strategic Customer Success Director, Banking LATAM
7.0/10
Fireblocks
Not specified
Hybrid
lead
about 2 months ago
cryptofintechsupportweb3SalesforceGainsightCRMCS platformsproduct adoption analytics
AI Summary
The vacancy provides clear responsibilities and requirements but lacks compensation details and company links, affecting its attractiveness to applicants.
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Description
What you'll do
- •Define and scale the Banking Success Playbook.
- •Own post-sale success for strategic banking customers.
- •Partner with Sales on expansion strategy.
- •Act as a trusted advisor in banking, payments, fintech, and crypto infrastructure.
- •Advocate for customer needs internally.
Conditions
- •Hybrid schedule in São Paulo office.
- •Engage with C-suite and technical leaders.
- •Collaborative, self-directed leadership in a global environment.
Requirements
- •8–15+ years in Customer Success, Technical Account Management, or Enterprise Client Leadership.
- •Strong fluency in banking and payments infrastructure.
- •Proven ability to manage and grow complex enterprise accounts.
- •Experience with CRM and CS platforms.
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