Strategic Customer Success Director, Banking LATAM

Fireblocks is hiring a Strategic Customer Success Director for Banking LATAM in São Paulo.

This role involves driving post-sale outcomes, adoption, retention, and expansion for banking and fintech clients.

Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets.

It is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world.

## What you'll do

• •Define and scale the Banking Success Playbook.
• •Own post-sale success for strategic banking customers.
• •Partner with Sales on expansion strategy.
• •Act as a trusted advisor in banking, payments, fintech, and crypto infrastructure.
• •Advocate for customer needs internally.

## Conditions

• •Hybrid schedule in São Paulo office.
• •Engage with C-suite and technical leaders.
• •Collaborative, self-directed leadership in a global environment.

• •8–15+ years in Customer Success, Technical Account Management, or Enterprise Client Leadership.
• •Strong fluency in banking and payments infrastructure.
• •Proven ability to manage and grow complex enterprise accounts.
• •Experience with CRM and CS platforms.