Student Success Manager (Bilingual Mandarin and English speaker)
The vacancy is well-structured with clear responsibilities and compensation, but lacks details on tools and measurable KPIs.
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Overview
Join Crimson Education as a Student Success Manager, helping students achieve their goals through expert guidance in a remote, full-time role. Bilingual Mandarin and English required. Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.
Crimson is the only college admissions consultancy that brings together
- •Former Ivy League and Top 20 admissions officers to rigorously review and refine applications
- •Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation
- •Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards
- •Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation.
We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
What you'll do
- •Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap)
- •You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
- •Advise the team on possible value add solutions to support the student
- •Provide the global team insights into local cultural nuances and demands
- •Keep up to date on student’s progress, and report back to the team regularly
- •Proactively manage and foresee issues by resolving complaints or escalations in a timely manner
Conditions
- •Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- •Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- •$1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
- •Psychologist on staff
- •Insightful fireside chats and workshops to help support our high performing and ambitious team
- •Radical Candor is a feedback approach we live by
- •We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!