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The vacancy provides a decent overview but lacks specific salary and detailed processes.
AI quality score6.6 / 10
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Overview
We are looking for a Support Agent for a crypto exchange. The ideal candidate is attentive, calm, and structured, capable of handling sensitive financial situations.
What you'll do
- ā¢Respond to client and partner inquiries via chat and email
- ā¢Handle negative situations: resolve disputes and reduce escalations
- ā¢Process refunds and compensation according to internal procedures
- ā¢Interact with internal teams: development, compliance, security, marketing
Conditions
- ā¢2 weeks of paid vacation per year
- ā¢Monthly bonus of 10% for quality work without errors
- ā¢Monetary bonus on birthday
- ā¢Annual market analysis in December with possible rate revision
- ā¢Scheduled indexing in October on an ongoing basis
Nice to Have
- ā¢Experience in support (especially fintech/crypto)
- ā¢Advanced understanding of crypto
- ā¢Experience with Zendesk or similar systems
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