Support Analyst I

Join BPM as a Support Analyst I in Bengaluru. This entry-level role in CyberSecurity IT Advisory involves handling support tickets and customer service, with opportunities for growth in IT. BPM stands for "Because People Matter". We are a forward-thinking, full-service accounting firm providing modern solutions to businesses worldwide. Our flexible work locations and schedules mean we have professionals across the continent.

• •Provide first-touch for new trouble tickets submitted by our clients by email or phone.
• •Own client communications for tickets as they pass through the ticketing system to resolution.
• •Troubleshoot any and all technologies our clients use, including those which you have never seen before.
• •Seek assistance from colleagues and experts to assist you with cases beyond your technical abilities.
• •Proactively learn new technologies and train other staff members them.

• •Familiarity with ticketing systems.
• •Specific knowledge of Windows and other Microsoft products.
• •Expertise in Microsoft Office.
• •Experience writing documentation.
• •Previous IT or call center experience.
• •Strong skills in using analogies to explain technical topics to non-technical users.
• •Understanding of Microsoft Azure, specifically Intune.

• •A Diploma or bachelor’s degree.
• •2+ years of work experience in any field.
• •Excellent verbal and written communication skills with a customer service ethic.
• •Great phone personality.
• •A solid understanding of the troubleshooting process.
• •Ability to prioritize and triage incoming requests.
• •A robust desire to learn new skills and grow professionally.
• •Humility to ask for help when you’re in over your head.
• •General familiarity with computers and modern operating systems.
• •Ability to work from home (Quiet environment, reliable power, and internet).
• •Ability to follow directions.