Support Consultant

X5 Tech is looking for a Support Consultant to handle user requests, document processes, and train staff in Moscow office.

• •Closing requests in accordance with SLA and OLA and application execution regulations;
• •Writing user and technical documentation (instructions, knowledge base, FAQ, etc.);
• •Preparing materials and conducting training for key users and support staff;
• •Interacting with users and related departments to resolve requests;
• •Forming analytical reports on the results of activities in their area;
• •Conducting initial technical training for junior colleagues;
• •Performing tasks assigned by the direct supervisor related to the department's functionality;
• •Communicating and collaborating with colleagues;
• •Monitoring the functionality within their area of responsibility;
• •Interacting with senior specialists to improve work efficiency;
• •Coordinating junior colleagues in their direction;
• •Administering user accounts in the Company's IS: SAP systems, trading and warehouse systems, portals, databases.

• •Ability to work with large volumes of data (Excel, Access, SQL);
• •Proficient PC user and Microsoft Office (Excel, Word, PowerPoint, Visio, etc.);
• •Ability to learn within the specified timeframe (studying material by direction);
• •Time management skills and task planning tools;
• •Knowledge of authority management principles in IS;
• •Experience with ITSM systems with incident management and service request management modules;
• •Establishing and maintaining relationships;
• •Organizational and coordination skills. Proactive approach to work.