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The vacancy is well-structured with clear responsibilities and a solid company profile, but compensation details could be improved.
AI quality score7.7 / 10
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Overview
Join B9 as a Support Engineer to provide technical support, analyze issues, and collaborate with teams in a remote, full-time role with a salary range of $70,000 – $120,000 USD. B9 is a fast-growing fintech company that helps members achieve steady cash flow and access to finance. Our mission-driven culture values diversity and supports team members' contributions.
What you'll do
- •Provide technical support to the Customer Support team by investigating reported issues
- •Analyze and reproduce errors (both business logic and technical)
- •Create clear and actionable tasks for development and product teams
- •Monitor system dashboards and proactively identify potential incidents
- •Track open issues, escalate when needed, and ensure timely resolution
- •Collaborate closely with Customer Support, Product, and Engineering to improve processes and product quality
- •Contribute to documentation and continuous improvement of support workflows
Conditions
- •Full-time or part-time position
- •Salary range $2000 – $3000 Gross
- •Flexible vacation policy
- •Full remote
- •Opportunity to work in a diverse, mission-driven, and fast-growing fintech company
- •Career growth potential
- •Competitive salary
- •Discretionary bonus program
- •Medical, Dental & Vision
- •Commuter benefits
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