UC
Support L2
6.0/10
Unknown Company
Not specified
Remote
mid
about 2 months ago
fintechsupporttechJiraBitrixConfluenceGrafana
AI Summary
The vacancy provides clear tasks and requirements but lacks compensation details and company information.
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Description
What you'll do
- •Provide technical support for transaction issues on the payment platform.
- •Handle incoming requests via ticket systems (Jira, Bitrix, Telegram) and other channels.
- •Analyze transactions in CRM, track them by identifiers, and inform clients about statuses and changes.
- •Interact with payment gateways to clarify operation details and create status change requests.
- •Monitor system metrics, conduct initial incident diagnostics, and determine responsibility areas.
- •Escalate critical situations according to regulations, involving higher support levels or related departments.
- •Maintain records of inquiries, update statuses in Jira/Bitrix, and document new cases in Confluence.
Conditions
- •Competitive compensation based on experience.
- •Work in a fintech company with high-load payment products.
- •Opportunities for professional growth: certifications, complex case analysis with the team, expertise development.
- •Fully remote work format.
Requirements
- •Minimum 2 years of experience in technical support (L1/L2) or a related role.
- •Experience with ticket systems (Jira, Bitrix, or similar) and knowledge bases (Confluence).
- •Understanding of payment processes: transactions, statuses, gateways, financial operations.
- •Skills in initial incident diagnostics, log analysis, and working with internal tools.
- •Willingness to work in shifts, including night shifts.
- •Attention to detail, client-oriented approach, and clear written communication.
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