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Overview
Join IGT as a Systems Engineer III to design and implement system solutions across cloud and on-premises environments. Collaborate with teams to deliver technical training and support customer issues. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.
Responsibilities
- •Design and implement IGT's system solutions across cloud and on-premises environments.
- •Perform technical installations and deployments in accordance with project guidelines and solution architecture.
- •Provide technical clarification and resolve implementation-related issues.
- •Collaborate closely with the Service Delivery Manager (SDM) throughout project execution and escalate any deviations from the approved solution design or project handbook.
- •Maintain accurate project documentation and keep Salesforce (SF) records up to date.
- •Conduct post-implementation reviews to identify root causes and improvement opportunities following installation issues.
- •Deliver technical training and knowledge transfer to internal teams and customers.
- •Maintain and update the technical architecture library and implementation documentation.
- •Support IGT system solutions during business hours and collaborate with the global support organization to resolve customer issues.
- •Log, track, troubleshoot, and resolve customer support tickets within defined SLA response and resolution timelines.
- •Ensure proper ticket follow-up, documentation, escalation, and time tracking within Salesforce.
- •Provide implementation status updates, pending issue lists, and feedback to the Service Delivery Manager after customer engagements.
Conditions
- •IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.
- •IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.
Qualifications
- •Bachelor's degree in a technical discipline or equivalent practical experience.
- •5+ years of experience in a similar technical implementation, systems engineering, or infrastructure support role.
- •Experience working with enterprise infrastructure, cloud technologies, and customer-facing implementations.
- •Experience with ticketing systems (Salesforce preferred) and SLA-driven support environments.
- •Ability to troubleshoot complex technical issues and collaborate with cross-functional teams.
- •Willingness to travel up to 50% as required.
- •Valid driver's license.