Systems Operations Specialist

Nylas is seeking a Systems Operations Specialist to support and maintain go-to-market systems, improve operational efficiency, and ensure data accuracy across business systems.

• •Support and maintain our go-to-market systems, including HubSpot, Vitally, and other operational platforms.
• •Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
• •Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests from internal teams.
• •Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
• •Create and maintain dashboards and reporting that provide visibility into pipeline, customer health, renewals, forecasting, and other key business metrics.
• •Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
• •Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems.
• •Document processes, troubleshooting guides, and operational playbooks to improve scalability and enable self-service.
• •Identify opportunities to automate repetitive work using workflows, AI tools, and other operational technologies.
• •Assist with cross-functional operational projects that improve how teams work together and scale.

• •3+ years of experience supporting business systems, operations, revenue operations, customer operations, or a similar function.
• •Experience working with CRM platforms such as HubSpot, Salesforce, or similar systems.
• •Experience creating or supporting workflows, automations, reporting, and operational processes.
• •Strong analytical and problem-solving skills with the ability to troubleshoot issues across multiple systems.
• •An understanding of data quality and how information flows between business applications.
• •Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment.
• •Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• •A continuous improvement mindset with curiosity for learning new tools and technologies.

• •Experience with Vitally, or similar Customer Success platforms.
• •Experience with workflow automation tools such as Zapier, Make, n8n, Workato, or similar platforms.
• •Familiarity with APIs, integrations, or low-code automation.
• •Experience using AI tools such as ChatGPT, Claude, GitHub Copilot, or MCP-enabled tools to improve workflows or productivity.
• •Experience with reporting tools such as Looker, Sigma, Tableau, or Power BI.
• •Basic SQL knowledge.
• •Experience supporting SaaS go-to-market organizations.