UC
Team Lead in Call Center (iGaming)
6.0/10
Unknown Company
From $1,500 USD
Remote
lead
about 2 months ago
hrigamingsupport
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Description
What you'll do
- •Assist in creating a CRM and IP-telephony system for efficient department operations.
- •Update knowledge base including instructions, regulations, and scripts.
- •Train the team on product and platform specifics, sharing expertise.
- •Negotiate with warm user base to prevent churn and improve LTV.
- •Develop and propose personalized conditions for clients.
Conditions
- •Remote work and no bureaucracy.
- •Combination of management and real practice.
- •Health insurance, sports, English, and professional courses compensation.
- •Income of $1500 + KPI.
- •Rapidly developing product and great team.
Requirements
- •Experience in Call Center or sales for at least 1 year (iGaming experience is a huge plus).
- •English B2+ or German B2+ (fluent proficiency).
- •Soft skills: ability to listen, proactivity, and maintaining calm in stressful situations.
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