Team Lead in Call Center (iGaming)

Join a dynamic team as a Team Lead in Call Center for iGaming, focusing on building a client service ecosystem.

We are expanding our team and looking for a leader ready to build a client service ecosystem in a dynamic vertical.

## What you'll do

• •Assist in creating a CRM and IP-telephony system for efficient department operations.
• •Update knowledge base including instructions, regulations, and scripts.
• •Train the team on product and platform specifics, sharing expertise.
• •Negotiate with warm user base to prevent churn and improve LTV.
• •Develop and propose personalized conditions for clients.

## Conditions

• •Remote work and no bureaucracy.
• •Combination of management and real practice.
• •Health insurance, sports, English, and professional courses compensation.
• •Income of $1500 + KPI.
• •Rapidly developing product and great team.

• •Experience in Call Center or sales for at least 1 year (iGaming experience is a huge plus).
• •English B2+ or German B2+ (fluent proficiency).
• •Soft skills: ability to listen, proactivity, and maintaining calm in stressful situations.